State Farm® Insurance Agent Julia Lo

"I have been a policy holder with this agency for a number of years. Due to an extreme illness in the family, it was necessary for me to place my automobile in storage. When I notified the agency of my situation they lowered my coverage. Due to my car going to storage, I was told it only needed minimal coverage. Since the date of purchase my car has had a lien on the vehicle and the agent missed this information. Due to the wrong information provided I was charged $744.00 for insurance by the lien holder for 3 months coverage due to no collision coverage. This was required because of the lien on the car and due to the wrong information given me. I contacted the Julia Lo agency in November when the error was brought to my attention by the lien holder. Long story short no follow up was completed. Proof of coverage was needed by the lien holder for the months of September through November 17, 2023. After recently speaking to the manager of the J. Lo agency who was unable to assist me I requested contact with Julia Lo twice. I have received no contact to date. I no longer recommend this agency."

"I am impressed with Julia's office. I searched for a better quote online. Julia (her office) emailed me and mailed me a quote. I requested to speak with someone. They called right away. The entire conversation was pleasant. My agent Samantha answered all of my questions so I can make a good decision for myself. She was patient, honest, and worked hard to earn my business. The owner Julia answered my email right away. The office staff was nice to talk to. I can tell that everyone in the office work hard and happy to assist their clients."

"Alejandra is super helpful! She was able to provide a homeowners insurance with better coverage for less than I was paying before. I decided to transfer both my vehicles to State Farm as well and add another great discount. It was a very quick process and a huge relief working with her! Thank you for the help!"

"Everyone that I have had the opportunity to work with at Julia's agency have been very helpful. It didnt matter whether it involved assistance with a claim, help in understanding some unusual insurance circumstances, or even helping friends with quotes that resulted in some significant cost savings. Such great service and a pleasure to deal with."

"I was recently searching for cheaper car insurance online, and Samantha Searcy contacted me right away to start the process. My son recently turned 16 and now has his own vehicle, and she was able to insure us both, for both my vehicle and his, for cheaper than I had been paying with another company for just my vehicle alone! Samantha was extremely patient with me while I reviewed and tweaked things and kept in touch in a very helpful, not at all pushy, manner. Whenever I have a question, she is right there with an answer via either phone call or email. She made it all a breeze, and I look forward to using this office as our insurance provider."